@font-face{font-family:Vazirmatn;src:url(/fonts/Vazirmatn.woff2)format("woff2-variations");font-weight:100 900;font-style:normal;font-display:swap}:root{--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;--bg:#f7f3ff;--panel:#ffffffd1;--panel-strong:#fff;--text:#211331;--muted:#766682;--line:#6d28d924;--primary:#7c3aed;--primary-2:#db2777;--accent:#0891b2;--success:#16a34a;--danger:#dc2626;--shadow:0 16px 42px #4c1d951f}[data-theme=dark]{--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;--bg:#0f1117;--panel:#191b26db;--panel-strong:#181b27;--text:#f5f2ff;--muted:#a9a4b8;--line:#ffffff1a;--primary:#a78bfa;--primary-2:#f472b6;--accent:#22d3ee;--success:#4ade80;--danger:#fb7185;--shadow:0 16px 42px #00000047}*{box-sizing:border-box}html,body{min-height:100%;margin:0}body{background:radial-gradient(circle at 15% 10%, color-mix(in srgb, var(--primary) 24%, transparent), transparent 28rem), radial-gradient(circle at 85% 20%, color-mix(in srgb, var(--primary-2) 20%, transparent), transparent 24rem), var(--bg);color:var(--text);font-family:Vazirmatn,Tahoma,Arial,sans-serif;overflow-x:hidden}button,input,textarea,select{font:inherit}button:disabled{cursor:wait;opacity:.72}button{cursor:pointer;border:0}input,textarea,select{border:1px solid var(--line);background:color-mix(in srgb, var(--panel-strong) 88%, transparent);width:100%;color:var(--text);border-radius:8px;outline:none;padding:12px 14px;transition:border .16s,box-shadow .16s,background .16s}.rmdp-container,.dateInput{width:100%}.rmdp-wrapper{font-family:Vazirmatn,Tahoma,Arial,sans-serif}textarea{resize:vertical;min-height:110px;line-height:1.8}input:focus,textarea:focus,select:focus{border-color:var(--primary);box-shadow:0 0 0 4px color-mix(in srgb, var(--primary) 16%, transparent)}.selectWrap{z-index:8;width:100%;position:relative}.selectWrap:has(.selectMenu){z-index:60}.selectButton{border:1px solid var(--line);background:color-mix(in srgb, var(--panel-strong) 88%, transparent);width:100%;min-height:50px;color:var(--text);text-align:right;border-radius:8px;justify-content:space-between;align-items:center;gap:10px;padding:12px 14px;display:flex}.selectButton.open{border-color:var(--primary);box-shadow:0 0 0 4px color-mix(in srgb, var(--primary) 16%, transparent)}.selectButton b{color:var(--muted);font-size:18px;line-height:1}.selectMenu{inset-inline:0;border:1px solid color-mix(in srgb, var(--primary) 28%, var(--line));background:var(--panel-strong);z-index:100;border-radius:8px;gap:4px;max-height:260px;padding:8px;display:grid;position:absolute;top:calc(100% + 6px);overflow:auto;box-shadow:0 18px 48px #0000003d}.selectMenu button,.selectMenu label{width:100%;color:var(--text);text-align:right;background:0 0;border-radius:8px;justify-content:flex-start;align-items:center;gap:8px;padding:10px 12px;display:flex}.selectMenu button{justify-content:flex-end}.selectMenu button:hover,.selectMenu button.selected,.selectMenu label:hover{background:color-mix(in srgb, var(--primary) 15%, transparent);color:var(--primary)}.checkMenu input{width:auto;accent-color:var(--primary)}.authShell{place-items:center;min-height:100vh;padding:28px;display:grid;position:relative}.aurora{background:conic-gradient(from 90deg, var(--primary), var(--accent), var(--primary-2), var(--primary));filter:blur(54px);opacity:.14;animation:12s ease-out both floaty;position:fixed;inset:10% 12%}.aurora:after{content:"";background:radial-gradient(circle, color-mix(in srgb, var(--accent) 42%, transparent), transparent 62%);animation:10s ease-out both orbit;position:absolute;inset:18%}.loginPanel{background:var(--panel);border:1px solid var(--line);width:min(520px,100%);box-shadow:var(--shadow);-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);border-radius:8px;padding:30px;position:relative;overflow:hidden}.loginPanel:before,.statCard:before,.ticketsPanel:before,.conversation:before{content:"";background:linear-gradient(120deg, transparent, color-mix(in srgb, var(--primary) 10%, transparent), transparent);pointer-events:none;animation:1.2s ease-out both sheen;position:absolute;inset:0;transform:translate(120%)}.brandRow,.toolbar,.conversationHead,.actions,.userBox{align-items:center;gap:12px;display:flex}.brandRow{justify-content:space-between}.logoMark{object-fit:cover;width:44px;height:44px;box-shadow:0 8px 22px color-mix(in srgb, var(--primary) 18%, transparent);border-radius:8px;flex:none;display:block}h1,h2,p{margin-top:0}h1{margin-bottom:10px;font-size:clamp(28px,4vw,48px)}h2{margin-bottom:6px;font-size:22px}p,small,em{color:var(--muted)}.formGrid,.newTicket,.replyBox{gap:12px;display:grid}.fieldRow{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;display:grid}.compactForm{border:1px solid var(--line);background:color-mix(in srgb, var(--panel-strong) 70%, transparent);border-radius:8px;margin-bottom:18px;padding:14px}.bottomForm{margin-top:18px;margin-bottom:0}.filePicker{border:1px dashed color-mix(in srgb, var(--primary) 38%, var(--line));background:color-mix(in srgb, var(--primary) 8%, transparent);cursor:pointer;border-radius:8px;gap:4px;padding:12px;display:grid}.filePicker input{display:none}.filePicker span{color:var(--primary);font-weight:800}.uploadBox,.uploadList{gap:10px;display:grid}.uploadItem{border:1px solid color-mix(in srgb, var(--primary) 18%, var(--line));background:linear-gradient(135deg, color-mix(in srgb, var(--panel-strong) 86%, transparent), color-mix(in srgb, var(--primary) 7%, transparent));box-shadow:0 8px 20px color-mix(in srgb, var(--primary) 8%, transparent);border-radius:8px;padding:11px}.uploadItem.done{border-color:color-mix(in srgb, var(--success) 42%, var(--line))}.uploadItem.error{border-color:color-mix(in srgb, var(--danger) 42%, var(--line))}.uploadTop{justify-content:space-between;align-items:flex-start;gap:10px;display:flex}.uploadTop b{overflow-wrap:anywhere;max-width:min(560px,100%);display:block}.removeFile{border:1px solid var(--line);width:34px;height:34px;color:var(--danger);background:color-mix(in srgb, var(--danger) 10%, transparent);border-radius:8px;font-size:22px;line-height:1}.uploadProgress{background:color-mix(in srgb, var(--muted) 16%, transparent);border-radius:999px;height:10px;margin:10px 0 8px;overflow:hidden}.uploadProgress span{border-radius:inherit;background:linear-gradient(90deg, var(--primary), var(--accent), var(--success));height:100%;transition:width .18s;display:block}.uploadItem.error .uploadProgress span{background:var(--danger)}.uploadStats{color:var(--muted);justify-content:space-between;gap:12px;font-size:12px;display:flex}.primary:disabled,.ghost:disabled{cursor:not-allowed;opacity:.58;box-shadow:none;transform:none}.ticketUserPicker{gap:10px;display:grid}.ticketUserList{gap:8px;max-height:230px;padding:2px 0 2px 4px;display:grid;overflow:auto}.ticketUserList button{text-align:right;border:1px solid var(--line);background:color-mix(in srgb, var(--panel-strong) 88%, transparent);width:100%;color:var(--text);border-radius:8px;gap:4px;padding:10px 12px;display:grid}.ticketUserList button.selected{border-color:var(--primary);background:color-mix(in srgb, var(--primary) 12%, var(--panel-strong))}.ticketUserList small,.selectedUserHint{color:var(--muted)}.assignBox{gap:8px;min-width:240px;display:grid}.assignList{gap:6px;max-height:150px;display:grid;overflow:auto}.assignList button{border:1px solid var(--line);background:color-mix(in srgb, var(--panel-strong) 88%, transparent);color:var(--text);text-align:right;border-radius:8px;padding:8px 10px}.assignList button.selected{border-color:var(--primary);color:var(--primary)}.primary,.ghost,.linkBtn,.iconButton,nav button{border-radius:8px;padding:12px 16px;transition:transform .14s,box-shadow .14s,background .14s}.primary{color:#fff;background:linear-gradient(135deg, var(--primary), var(--primary-2));box-shadow:0 8px 20px color-mix(in srgb, var(--primary) 16%, transparent);position:relative;overflow:hidden}.primary:after{content:"";background:#ffffff38;transition:transform .45s;position:absolute;inset:-40% 30%;transform:rotate(24deg)translate(120%)}.primary:hover:after{transform:rotate(24deg)translate(-120%)}.primary:hover,.ghost:hover,.iconButton:hover,.ticketItem:hover{transform:translateY(-1px)}.ghost,.iconButton,.linkBtn,nav button{color:var(--text);background:color-mix(in srgb, var(--panel-strong) 72%, transparent);border:1px solid var(--line)}.iconButton{width:44px;height:44px;padding:0;font-size:20px}.linkBtn{width:100%;margin-top:12px}.error{color:var(--danger);background:color-mix(in srgb, var(--danger) 12%, transparent);border-radius:8px;padding:10px 12px}.success{color:var(--success);background:color-mix(in srgb, var(--success) 14%, transparent);border-radius:8px;padding:10px 12px}.formHint{margin:0;font-size:14px;line-height:1.9}.readonlyInput{opacity:.72;cursor:not-allowed}.dashboard{grid-template-columns:280px 1fr;min-height:100vh;display:grid}.sidebar{border-left:1px solid var(--line);background:color-mix(in srgb, var(--panel) 88%, transparent);-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);flex-direction:column;gap:24px;height:100vh;padding:24px;display:flex;position:sticky;top:0}nav{gap:10px;display:grid}nav button{text-align:right;justify-content:space-between;align-items:center;gap:10px;display:flex}nav .navActive{background:linear-gradient(135deg, color-mix(in srgb, var(--primary) 18%, transparent), color-mix(in srgb, var(--primary-2) 12%, transparent));color:var(--primary)}.navCount{background:var(--danger);color:#fff;border-radius:999px;place-items:center;min-width:28px;height:24px;padding:0 7px;font-size:12px;display:inline-grid}.userBox{border:1px solid var(--line);background:var(--panel-strong);border-radius:8px;margin-top:auto;padding:14px}.userBox span{color:#fff;border-radius:8px;place-items:center;width:38px;height:38px;display:grid}.userBox div{gap:2px;display:grid}.workspace{min-width:0;padding:28px}.topbar{justify-content:space-between;align-items:center;gap:16px;margin-bottom:22px;display:flex}.topbar h1{margin-bottom:4px;font-size:30px}.statsGrid{grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:18px;display:grid}.statCard,.ticketsPanel,.conversation{background:var(--panel);border:1px solid var(--line);box-shadow:var(--shadow);-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);border-radius:8px;position:relative;overflow:hidden}.ticketsPanel,.conversation{overflow:visible}.statCard{gap:8px;padding:18px;display:grid}.statCard:hover{transition:transform .14s;transform:translateY(-1px)}.statCard b{color:var(--primary);font-size:28px}.mainGrid{grid-template-columns:minmax(330px,420px) 1fr;align-items:start;gap:18px;display:grid}.ticketsPanel{gap:16px;padding:16px;display:grid}.ticketList{align-content:start;gap:10px;min-height:0;padding-left:4px;display:grid;overflow:visible}.fullTicketList{gap:12px;display:grid}.ticketItem{text-align:right;background:var(--panel-strong);width:100%;color:var(--text);border:1px solid var(--line);border-radius:8px;grid-template-columns:1fr auto;gap:8px;padding:14px;animation-fill-mode:both;display:grid}.ticketItem.selected{border-color:var(--primary);box-shadow:inset 4px 0 0 var(--primary)}.ticketItem:after{content:"";background:var(--accent);width:8px;height:8px;box-shadow:0 0 0 6px color-mix(in srgb, var(--accent) 14%, transparent);border-radius:50%;grid-column:2;justify-self:end}.ticketItem small,.ticketItem em{margin-top:5px;font-style:normal;display:block}.pill{color:#fff;background:var(--primary);border-radius:999px;align-self:start;padding:5px 10px;font-size:12px}.pill.low{background:var(--success)}.pill.high{background:#f59e0b}.pill.urgent{background:var(--danger);animation:1.4s ease-out 2 pulse}.conversation{flex-direction:column;gap:16px;min-height:70vh;padding:18px;display:flex}.standaloneConversation{width:100%;max-width:none}.standaloneConversation .messages{min-height:42vh;max-height:none}.standaloneConversation.singleMessageConversation .messages{min-height:0}.standaloneConversation.singleMessageConversation .replyBox{margin-top:0}.standaloneConversation .bubble,.standaloneConversation .bubble.staff{width:min(100%,1120px)}.backButton{align-self:flex-start}.conversationHead{border-bottom:1px solid var(--line);justify-content:space-between;padding-bottom:14px}.messages{flex-direction:column;gap:12px;max-height:48vh;padding:4px;display:flex;overflow:auto}.bubble{background:color-mix(in srgb, var(--panel-strong) 90%, transparent);border:1px solid var(--line);border-radius:8px;width:min(74%,620px);padding:14px;animation:.35s both rise}.bubble.staff{background:linear-gradient(135deg, color-mix(in srgb, var(--primary) 18%, var(--panel-strong)), color-mix(in srgb, var(--primary-2) 10%, var(--panel-strong)));margin-right:auto}.bubble p{color:var(--text);white-space:pre-wrap;margin-bottom:8px;line-height:1.9}.attachments{flex-wrap:wrap;gap:8px;margin:10px 0;display:flex}.attachments button{color:var(--primary);border:1px solid color-mix(in srgb, var(--primary) 24%, transparent);background:color-mix(in srgb, var(--primary) 9%, transparent);border-radius:999px;padding:6px 10px;text-decoration:none}.replyBox{margin-top:auto}.emptyState{text-align:center;justify-items:center;gap:10px;margin:auto;display:grid}.motionIn{animation:.5s both rise}.secondaryPanel{background:var(--panel);border:1px solid var(--line);box-shadow:var(--shadow);-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);border-radius:8px;min-height:70vh;padding:22px;position:relative;overflow:visible}.secondaryPanel:before{content:"";background:linear-gradient(120deg, transparent, color-mix(in srgb, var(--primary) 10%, transparent), transparent);pointer-events:none;animation:1.2s ease-out both sheen;position:absolute;inset:0;transform:translate(120%)}.sectionHead{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:16px;margin-bottom:18px;padding-bottom:16px;display:flex;position:relative}.sectionHead span{background:color-mix(in srgb, var(--primary) 12%, transparent);color:var(--primary);border:1px solid color-mix(in srgb, var(--primary) 18%, transparent);white-space:nowrap;border-radius:999px;padding:8px 12px}.departmentsGrid,.reportGrid{grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;display:grid}.departmentCard,.reportCard,.reportWide{background:var(--panel-strong);border:1px solid var(--line);border-radius:8px;padding:18px;transition:transform .22s,border-color .22s,box-shadow .22s;position:relative;overflow:hidden}.departmentCard:hover,.reportCard:hover,.reportWide:hover{border-color:color-mix(in srgb, var(--primary) 34%, var(--line));box-shadow:0 8px 22px color-mix(in srgb, var(--primary) 10%, transparent);transform:translateY(-1px)}.departmentCard:after{content:"";background:color-mix(in srgb, var(--dept,var(--primary)) 24%, transparent);border-radius:50%;width:96px;height:96px;position:absolute;inset-block-start:-32px;inset-inline-start:-32px}.departmentIcon{background:var(--dept,var(--primary));width:42px;height:42px;box-shadow:0 12px 32px color-mix(in srgb, var(--dept,var(--primary)) 24%, transparent);border-radius:8px;margin-bottom:14px;position:relative}.departmentCard h3,.reportCard h3,.reportWide h3{margin:0 0 8px}.departmentCard p,.reportCard p,.reportWide p{margin-bottom:16px;line-height:1.8}.departmentCard small{background:color-mix(in srgb, var(--dept,var(--primary)) 14%, transparent);color:var(--text);border-radius:999px;padding:6px 10px;display:inline-flex}.cardMeta,.cardActions,.switchLine{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.cardMeta{margin-bottom:12px}.cardActions{z-index:1;position:relative}.switchLine{border:1px solid var(--line);background:color-mix(in srgb, var(--panel-strong) 72%, transparent);border-radius:8px;padding:10px 12px}.switchLine input{width:auto}.okBadge{background:color-mix(in srgb, var(--success) 14%, transparent)!important;color:var(--success)!important}.offBadge{background:color-mix(in srgb, var(--danger) 12%, transparent)!important;color:var(--danger)!important}.dangerBtn{color:#fff;background:var(--danger);border-radius:8px;padding:10px 14px;transition:transform .2s,box-shadow .2s}.dangerBtn:hover{box-shadow:0 8px 18px color-mix(in srgb, var(--danger) 16%, transparent);transform:translateY(-1px)}.reportCard{text-align:center;justify-items:center;gap:8px;display:grid}.reportRing{background:conic-gradient(var(--primary) var(--value), color-mix(in srgb, var(--muted) 14%, transparent) 0);border-radius:50%;place-items:center;width:110px;height:110px;display:grid;position:relative}.reportRing:after{content:"";background:var(--panel-strong);border-radius:50%;position:absolute;inset:10px}.reportRing b{z-index:1;color:var(--primary);font-size:24px;position:relative}.reportWide{background:linear-gradient(135deg, color-mix(in srgb, var(--primary) 14%, var(--panel-strong)), color-mix(in srgb, var(--primary-2) 10%, var(--panel-strong)));grid-column:1/-1;justify-content:space-between;align-items:center;gap:18px;display:flex}.reportWide strong{color:var(--primary);font-size:46px}.userList{gap:10px;display:grid}.userRow{background:var(--panel-strong);border:1px solid var(--line);border-radius:8px;grid-template-columns:1fr minmax(220px,320px);align-items:center;gap:14px;padding:14px;display:grid}.userRow small{margin-top:6px;display:block}.editUserButton{margin-top:10px;padding:7px 12px}.adminRow{background:var(--panel-strong);border:1px solid var(--line);border-radius:8px;grid-template-columns:minmax(180px,1fr) minmax(260px,1.4fr) auto;align-items:center;gap:14px;padding:14px;display:grid}.adminRow small{margin-top:6px;display:block}.permissionsGrid{grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;display:grid}.permissionCard{border:1px solid var(--line);background:color-mix(in srgb, var(--panel-strong) 72%, transparent);border-radius:8px;align-items:center;gap:8px;padding:10px 12px;display:flex}.permissionCard input{width:auto;accent-color:var(--primary)}.permissionPills{flex-wrap:wrap;gap:8px;display:flex}.permissionPills span{border:1px solid color-mix(in srgb, var(--primary) 20%, var(--line));background:color-mix(in srgb, var(--primary) 10%, transparent);color:var(--primary);border-radius:999px;padding:6px 10px;font-size:12px;font-weight:700}.productAssignments,.productPicker{gap:10px;display:grid}.productPickerList{gap:8px;max-height:280px;padding-left:4px;display:grid;overflow:auto}.productAssign{border:1px solid var(--line);background:color-mix(in srgb, var(--panel-strong) 72%, transparent);border-radius:8px;gap:8px;padding:10px;display:grid}.productAssign span{align-items:center;gap:8px;display:flex}.productAssign input[type=checkbox]{width:auto}.pageLoader,.loadingOverlay{color:var(--text);flex-direction:column;justify-content:center;align-items:center;gap:10px;display:flex}.pageLoader{border:1px solid var(--line);background:var(--panel);min-width:260px;box-shadow:var(--shadow);-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);z-index:1;border-radius:8px;padding:28px;position:relative}.loadingOverlay{z-index:50;background:color-mix(in srgb, var(--bg) 72%, transparent);-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);position:fixed;inset:0}.loaderRing{border:4px solid color-mix(in srgb, var(--primary) 18%, transparent);border-top-color:var(--primary);border-left-color:var(--primary-2);border-radius:50%;width:56px;height:56px;animation:.85s linear infinite spin;position:relative}.loaderRing:after{content:"";border:3px solid #0000;border-bottom-color:var(--accent);border-radius:50%;animation:1.25s linear infinite reverse spin;position:absolute;inset:10px}.pageLoader p,.loadingOverlay p{text-align:center;margin:0;font-weight:700;line-height:1.4}.successModalOverlay{z-index:80;background:color-mix(in srgb, var(--bg) 72%, transparent);-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px);place-items:center;padding:20px;display:grid;position:fixed;inset:0}.successModal{border:1px solid color-mix(in srgb, var(--success) 32%, var(--line));background:linear-gradient(135deg, color-mix(in srgb, var(--success) 12%, var(--panel)), var(--panel-strong)), var(--panel);width:min(420px,100%);box-shadow:0 24px 70px color-mix(in srgb, var(--success) 18%, transparent);border-radius:8px;justify-items:center;gap:10px;padding:28px;animation:.38s both successPop;display:grid}.successModal h2{text-align:center;margin:6px 0 0}.successModal p{text-align:center;margin:0}.successCheck{color:#fff;background:linear-gradient(135deg, var(--success), var(--accent));width:78px;height:78px;box-shadow:0 0 0 12px color-mix(in srgb, var(--success) 16%, transparent);border-radius:50%;place-items:center;font-size:42px;font-weight:900;animation:.9s ease-out checkPulse;display:grid}.uploadModalOverlay{z-index:100;background:radial-gradient(circle at 50% 38%, color-mix(in srgb, var(--primary) 22%, transparent), transparent 34rem), #090511bd;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);place-items:center;padding:22px;display:grid;position:fixed;inset:0}.uploadModal{isolation:isolate;border:1px solid color-mix(in srgb, var(--primary) 42%, var(--line));background:linear-gradient(145deg, color-mix(in srgb, var(--panel-strong) 96%, var(--primary) 4%), color-mix(in srgb, var(--panel-strong) 92%, var(--primary-2) 8%));width:min(650px,100%);box-shadow:0 34px 100px #0803147a, 0 0 0 1px color-mix(in srgb, var(--primary) 8%, transparent) inset;border-radius:24px;gap:20px;padding:clamp(22px,4vw,34px);display:grid;position:relative;overflow:hidden}.uploadModalGlow{z-index:-1;background:color-mix(in srgb, var(--primary) 28%, transparent);filter:blur(34px);pointer-events:none;border-radius:50%;position:absolute;inset:-60% 45% 35% -20%}.uploadModalHeader{align-items:center;gap:16px;display:flex}.uploadModalHeader h2{margin:2px 0 0;font-size:clamp(21px,4vw,29px);line-height:1.4}.uploadModalHeader small{color:var(--primary);font-weight:800}.uploadCloud{color:#fff;background:linear-gradient(135deg, var(--primary), var(--primary-2));width:68px;height:68px;box-shadow:0 14px 34px color-mix(in srgb, var(--primary) 30%, transparent);border-radius:22px;flex:none;place-items:center;font:900 36px/1 Arial,sans-serif;display:grid}.uploadFileName{min-width:0;color:var(--muted);background:color-mix(in srgb, var(--panel-strong) 66%, transparent);border:1px solid var(--line);text-align:left;text-overflow:ellipsis;white-space:nowrap;direction:ltr;border-radius:12px;margin:0;padding:11px 14px;overflow:hidden}.uploadPercentRow{justify-content:space-between;align-items:flex-end;gap:16px;display:flex}.uploadPercentRow strong{color:var(--primary);font-size:clamp(30px,7vw,46px);line-height:1}.uploadPercentRow span{color:var(--muted);text-align:left;font-size:13px}.uploadModalProgress{border:1px solid color-mix(in srgb, var(--primary) 22%, var(--line));background:color-mix(in srgb, var(--muted) 13%, transparent);height:18px;box-shadow:0 2px 10px color-mix(in srgb, var(--primary) 8%, transparent) inset;border-radius:999px;padding:3px;overflow:hidden}.uploadModalProgress span{border-radius:inherit;background:linear-gradient(90deg, var(--primary), var(--accent), var(--success));min-width:8px;height:100%;box-shadow:0 0 18px color-mix(in srgb, var(--accent) 42%, transparent);display:block;position:relative;overflow:hidden}.uploadModalProgress span:after{content:"";background:linear-gradient(105deg,#0000 25%,#ffffff8c 45%,#0000 65%);position:absolute;inset:0;transform:translate(120%)}.uploadMetrics{grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;display:grid}.uploadMetrics>div{border:1px solid var(--line);background:color-mix(in srgb, var(--panel-strong) 72%, transparent);border-radius:14px;gap:5px;min-width:0;padding:14px;display:grid}.uploadMetrics small{color:var(--muted)}.uploadMetrics b{overflow-wrap:anywhere;font-size:14px}.uploadModalError{border-color:color-mix(in srgb, var(--danger) 50%, var(--line))}.uploadModalError .uploadCloud{background:linear-gradient(135deg, var(--danger), var(--primary-2))}.uploadModalErrorText{border:1px solid color-mix(in srgb, var(--danger) 32%, var(--line));color:var(--danger);background:color-mix(in srgb, var(--danger) 9%, transparent);border-radius:12px;padding:15px;line-height:1.9}.uploadRetryButton{width:100%}@keyframes uploadModalIn{0%{opacity:0;transform:translateY(24px)scale(.96)}to{opacity:1;transform:translateY(0)scale(1)}}@keyframes uploadCloudPulse{50%{box-shadow:0 19px 42px color-mix(in srgb, var(--primary) 38%, transparent);transform:translateY(-4px)}}@keyframes uploadShine{to{transform:translate(-120%)}}.skeletonStack{gap:10px;display:grid}.skeletonTicket,.conversationSkeleton{border:1px solid var(--line);background:var(--panel-strong);border-radius:8px;position:relative;overflow:hidden}.skeletonTicket{gap:10px;height:86px;padding:14px;display:grid}.skeletonTicket span,.skeletonTicket b,.skeletonTicket em,.conversationSkeleton span,.conversationSkeleton b,.conversationSkeleton i,.conversationSkeleton strong{background:linear-gradient(90deg, color-mix(in srgb, var(--muted) 12%, transparent), color-mix(in srgb, var(--primary) 16%, transparent), color-mix(in srgb, var(--muted) 12%, transparent));background-size:220% 100%;border-radius:999px;animation:1.2s ease-in-out infinite skeleton;display:block}.skeletonTicket span{width:64%;height:14px}.skeletonTicket b{width:42%;height:10px}.skeletonTicket em{width:24%;height:22px}.conversationSkeleton{align-content:start;gap:18px;min-height:54vh;padding:20px;display:grid}.conversationSkeleton span{width:52%;height:20px}.conversationSkeleton b{width:30%;height:12px}.conversationSkeleton i{border-radius:8px;width:min(70%,560px);height:74px}.conversationSkeleton i:nth-of-type(2){width:min(58%,460px);margin-right:auto}.conversationSkeleton strong{border-radius:8px;width:100%;height:96px;margin-top:20px}@keyframes rise{0%{opacity:0;transform:translateY(12px)}to{opacity:1;transform:translateY(0)}}@keyframes floaty{0%{transform:translate(-2%,-2%)scale(1)}to{transform:translate(2%,3%)scale(1.08)}}@keyframes orbit{0%{opacity:.6;transform:translate(-8%,4%)rotate(0)}to{opacity:1;transform:translate(8%,-5%)rotate(18deg)}}@keyframes sheen{0%,55%{opacity:0;transform:translate(120%)}70%{opacity:1}to{opacity:0;transform:translate(-120%)}}@keyframes spin{to{transform:rotate(360deg)}}@keyframes skeleton{0%{background-position:120% 0}to{background-position:-120% 0}}@keyframes pulse{50%{box-shadow:0 0 0 8px color-mix(in srgb, var(--danger) 18%, transparent)}}@keyframes successPop{0%{opacity:0;transform:translateY(14px)scale(.96)}to{opacity:1;transform:translateY(0)scale(1)}}@keyframes checkPulse{0%{box-shadow:0 0 0 0 color-mix(in srgb, var(--success) 22%, transparent);transform:scale(.82)}60%{box-shadow:0 0 0 16px color-mix(in srgb, var(--success) 8%, transparent);transform:scale(1.06)}to{box-shadow:0 0 0 12px color-mix(in srgb, var(--success) 16%, transparent);transform:scale(1)}}@media (max-width:980px){.dashboard{grid-template-columns:1fr}.sidebar{height:auto;position:static}.mainGrid,.statsGrid,.departmentsGrid,.reportGrid,.fieldRow,.userRow,.adminRow,.permissionsGrid{grid-template-columns:1fr}.topbar,.conversationHead,.sectionHead,.reportWide{flex-direction:column;align-items:stretch}}.select2Wrap .selectMenu{max-height:320px;padding-top:0;overflow-y:auto}.select2Search{z-index:2;background:var(--panel-strong);border-radius:7px;min-height:42px;margin:0 0 5px;position:sticky;top:0}.select2Empty{color:var(--muted);text-align:center;padding:14px 10px}.ticketIndexPanel{flex-direction:column;width:100%;min-width:0;min-height:calc(100vh - 128px);display:flex}.ticketFilterBox{border:1px solid var(--line);background:var(--panel-strong);border-radius:10px;gap:12px;margin-bottom:16px;padding:14px;display:grid}.ticketFilterHeader{justify-content:space-between;align-items:center;gap:14px;display:flex}.ticketFilterHeader>div{gap:3px;display:grid}.ticketFilterHeader b{color:var(--text);font-size:15px}.ticketFilterHeader small{color:var(--muted);font-size:12px}.ticketFilterHeader i{color:var(--primary);background:color-mix(in srgb, var(--primary) 10%, transparent);border-radius:999px;flex:none;padding:7px 11px;font-size:12px;font-style:normal;font-weight:800}.ticketFilterGrid{grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;display:grid}.ticketFilterGrid .selectButton{min-height:44px;padding:9px 11px}.filterField{align-content:start;gap:6px;min-width:0;display:grid}.filterField>span{color:var(--muted);font-size:12px;font-weight:750}.filterSearchField{width:100%}.filterDateInput{min-width:0;position:relative}.filterDateInput .dateInput{min-height:44px;padding-inline-end:38px}.filterDateInput>button{inset-inline-end:9px;width:25px;height:25px;color:var(--muted);background:color-mix(in srgb, var(--text) 7%, transparent);z-index:2;border-radius:50%;place-items:center;display:grid;position:absolute;top:50%;transform:translateY(-50%)}.filterDateInput>button:hover{color:var(--danger);background:color-mix(in srgb, var(--danger) 10%, transparent)}.filterSummary{color:var(--muted);justify-content:space-between;align-items:center;gap:10px;font-size:13px;display:flex}.filterSummary .linkBtn{width:auto;margin:0;padding:4px 0}.emptyFilterResult{border:1px dashed var(--line);color:var(--muted);text-align:center;border-radius:8px;padding:36px 14px}.ticketTable{border:1px solid var(--line);background:var(--panel-strong);border-radius:10px;width:100%;min-width:0;overflow-x:auto}.ticketTableHead,.ticketTableRow{grid-template-columns:minmax(230px,2fr) minmax(150px,1.2fr) minmax(180px,1.35fr) minmax(110px,.75fr) minmax(85px,.6fr) minmax(155px,1fr);align-items:center;gap:14px;min-width:930px;display:grid}.ticketTableHead{background:color-mix(in srgb, var(--primary) 8%, var(--panel-strong));color:var(--muted);border-bottom:1px solid var(--line);padding:13px 16px;font-size:13px;font-weight:800}.ticketTableRow{width:100%;color:var(--text);text-align:right;border-bottom:1px solid var(--line);background:0 0;padding:15px 16px}.ticketTableRow:last-child{border-bottom:0}.ticketTableRow:hover,.ticketTableRow:focus-visible{background:color-mix(in srgb, var(--primary) 7%, var(--panel-strong));outline:none}.ticketTableRow>span{overflow-wrap:anywhere;min-width:0}.ticketTableRow b,.ticketTableRow small{display:block}.ticketTableRow small{margin-top:4px}.ticketMainCell b{color:var(--text);font-size:15px}.ticketStatusCell{color:var(--primary);font-weight:800}.ticketTableRow .pill{font-style:normal;display:inline-flex}.ticketPagination{justify-content:space-between;align-items:center;gap:16px;margin-top:auto;padding-top:18px;display:flex}.paginationSummary{color:var(--muted);font-size:13px}.paginationControls{flex-wrap:wrap;justify-content:center;align-items:center;gap:6px;display:flex}.paginationControls button{border:1px solid var(--line);background:var(--panel-strong);min-width:38px;height:38px;color:var(--text);border-radius:9px;place-items:center;padding:0 11px;font-weight:800;display:inline-grid}.paginationControls button.active{color:#fff;background:linear-gradient(135deg, var(--primary), var(--primary-2));border-color:#0000}.paginationControls button:disabled{cursor:not-allowed;opacity:.38}.paginationEllipsis{text-align:center;min-width:28px;color:var(--muted)}.ticketAdminControls{grid-template-columns:repeat(3,minmax(170px,1fr));align-items:start;gap:10px;width:min(100%,920px);display:grid}.ticketAdminControls .assignBox{grid-column:1/-1}.ticketAssignmentPanel{border:1px solid color-mix(in srgb, var(--primary) 28%, var(--line));background:color-mix(in srgb, var(--primary) 6%, var(--panel-strong));border-radius:12px;gap:12px;padding:16px;display:grid}.ticketAssignmentHead{justify-content:space-between;align-items:center;gap:14px;display:flex}.ticketAssignmentHead>div{gap:4px;display:grid}.ticketAssignmentHead small{color:var(--muted)}.ticketAssignmentHead>span{background:var(--panel-strong);color:var(--primary);white-space:nowrap;border-radius:999px;padding:7px 10px;font-size:.85rem}.ticketAssignmentPanel .assignBox{min-width:0}.ticketAssignmentPanel .assignList{grid-template-columns:repeat(auto-fit,minmax(180px,1fr))}.ticketAssignmentPanel .assignList button:disabled{cursor:wait;opacity:.6}.assignEmpty{color:var(--muted);padding:10px 12px}.smsSettingsForm{gap:16px;display:grid}.smsVariableGuide,.smsTemplateCard{border:1px solid var(--line);background:var(--panel-strong);border-radius:8px;gap:10px;padding:18px;display:grid}.smsVariableGuide h3,.smsTemplateCard h3,.smsVariableGuide p,.smsTemplateCard p{margin:0}.variableLegend,.variableButtons{flex-wrap:wrap;gap:8px;display:flex}.variableLegend span{background:color-mix(in srgb, var(--primary) 9%, transparent);color:var(--muted);border-radius:8px;padding:7px 10px}.variableLegend code{color:var(--primary);direction:ltr;unicode-bidi:isolate;font-weight:800}.smsTemplateCard textarea{min-height:150px}.variableButtons .ghost{width:auto;padding:7px 10px;font-size:12px}.ticketList{align-content:start;min-height:0;max-height:none;overflow:visible}.dashboard{background:var(--bg);width:100%;max-width:100vw;overflow-x:clip}.workspace,.secondaryPanel,.conversation{width:100%;min-width:0;max-width:100%}@media (max-width:1250px){.ticketFilterGrid{grid-template-columns:repeat(2,minmax(0,1fr))}.ticketTable{overflow:visible}.ticketTableHead{display:none}.ticketTableRow{grid-template-columns:repeat(2,minmax(0,1fr));align-items:start;min-width:0}.ticketTableRow .ticketMainCell{border-bottom:1px dashed var(--line);grid-column:1/-1;padding-bottom:10px}.ticketTableRow>[data-label]:before{content:attr(data-label);color:var(--muted);font-size:11px;font-weight:700;display:block}.conversationHead{flex-direction:column;align-items:stretch}.ticketAdminControls{width:100%}}@media (max-width:980px){.ticketAdminControls{grid-template-columns:repeat(2,minmax(0,1fr))}.ticketIndexPanel{min-height:0}}@media (max-width:700px){.ticketFilterHeader{align-items:flex-start}.ticketFilterHeader small{max-width:28ch}.ticketFilterGrid,.ticketAdminControls{grid-template-columns:1fr}.ticketAdminControls .assignBox{grid-column:1}.ticketAssignmentHead{flex-direction:column;align-items:stretch}.ticketAssignmentHead>span{white-space:normal;align-self:flex-start}.ticketAssignmentPanel .assignList,.shareBox{grid-template-columns:1fr}.ticketTable{background:0 0;border:0;overflow:visible}.ticketTableBody{gap:10px;display:grid}.ticketTableRow{border:1px solid var(--line);background:var(--panel-strong);border-radius:10px;grid-template-columns:1fr;gap:10px;min-width:0}.ticketTableRow .ticketMainCell{grid-column:1}.ticketTableRow>span[data-label]{justify-content:space-between;align-items:center;gap:12px;display:flex}.ticketTableRow>span[data-label]:before{content:attr(data-label);color:var(--muted);font-size:12px;font-weight:700}.ticketPagination{flex-direction:column;align-items:stretch;margin-top:18px}.paginationSummary{text-align:center}.paginationControls button{min-width:34px;height:36px;padding:0 8px}.uploadModalOverlay{align-items:end;padding:12px}.uploadModal{border-radius:22px 22px 12px 12px;gap:16px}.uploadCloud{border-radius:18px;width:56px;height:56px;font-size:30px}.uploadMetrics{grid-template-columns:1fr 1fr}.uploadMetrics>div:last-child{grid-column:1/-1}.uploadPercentRow{flex-direction:column;align-items:flex-start}.uploadPercentRow span{text-align:right}}.dashboardAnalytics{gap:18px;width:100%;min-width:0;display:grid}.dashboardHero{isolation:isolate;border:1px solid color-mix(in srgb, var(--primary) 24%, var(--line));background:radial-gradient(circle at 12% 20%, color-mix(in srgb, var(--accent) 18%, transparent), transparent 34%), radial-gradient(circle at 88% 30%, color-mix(in srgb, var(--primary-2) 18%, transparent), transparent 36%), linear-gradient(135deg, color-mix(in srgb, var(--panel-strong) 94%, var(--primary) 6%), var(--panel-strong));box-shadow:var(--shadow);border-radius:18px;justify-content:space-between;align-items:center;gap:28px;padding:clamp(22px,4vw,38px);display:flex;position:relative;overflow:hidden}.dashboardHero:after{content:"";z-index:-1;aspect-ratio:1;inset-inline-end:-110px;border:36px solid color-mix(in srgb, var(--primary) 9%, transparent);border-radius:50%;width:240px;position:absolute;bottom:-150px}.dashboardHero h2{margin:6px 0 8px;font-size:clamp(24px,3vw,36px)}.dashboardHero p{max-width:720px;color:var(--muted);margin:0;line-height:1.9}.dashboardEyebrow{color:var(--primary);background:color-mix(in srgb, var(--primary) 10%, transparent);border-radius:999px;padding:6px 11px;font-size:12px;font-weight:850;display:inline-flex}.dashboardHeroTotal{border:1px solid color-mix(in srgb, var(--primary) 20%, var(--line));background:color-mix(in srgb, var(--panel-strong) 78%, transparent);text-align:center;border-radius:16px;flex:none;gap:4px;min-width:190px;padding:20px 24px;display:grid}.dashboardHeroTotal small,.dashboardHeroTotal span{color:var(--muted)}.dashboardHeroTotal strong{color:var(--primary);font-size:clamp(35px,5vw,52px);line-height:1.2}.dashboardHeroTotal span{font-size:12px}.dashboardSummaryGrid{grid-template-columns:repeat(6,minmax(145px,1fr));gap:12px;display:grid}.summaryStat{border:1px solid var(--line);background:var(--panel-strong);min-width:0;box-shadow:0 8px 24px color-mix(in srgb, var(--primary) 7%, transparent);border-radius:14px;gap:7px;padding:18px;display:grid}.summaryStat>span{color:var(--muted);font-size:13px;font-weight:750}.summaryStat b{color:var(--text);font-size:clamp(26px,3vw,35px);line-height:1.15}.summaryStat small{color:var(--muted);line-height:1.6}.analyticsSection,.chartPanel{border:1px solid var(--line);background:var(--panel-strong);min-width:0;box-shadow:0 10px 28px color-mix(in srgb, var(--primary) 6%, transparent);border-radius:16px;padding:clamp(18px,2.5vw,26px)}.analyticsTitle,.chartPanelHead{justify-content:space-between;align-items:center;gap:14px;margin-bottom:20px;display:flex}.analyticsTitle h3,.chartPanelHead h3{margin:0 0 4px;font-size:18px}.analyticsTitle p,.chartPanelHead p{color:var(--muted);margin:0;font-size:13px}.analyticsTitle>span{color:var(--primary);background:color-mix(in srgb, var(--primary) 10%, transparent);white-space:nowrap;border-radius:999px;padding:7px 11px}.statusCardsGrid{grid-template-columns:repeat(auto-fit,minmax(175px,1fr));gap:12px;display:grid}.statusMetricCard{border:1px solid color-mix(in srgb, var(--accent) 26%, var(--line));background:linear-gradient(145deg, color-mix(in srgb, var(--accent) 8%, var(--panel-strong)), var(--panel-strong));border-radius:13px;gap:13px;padding:17px;display:grid;position:relative;overflow:hidden}.statusMetricCard:before{content:"";background:var(--accent);width:3px;position:absolute;inset-block:0;inset-inline-start:0}.statusMetricCard>div{align-items:center;gap:8px;display:flex}.statusMetricCard>div i{background:var(--accent);width:9px;height:9px;box-shadow:0 0 0 5px color-mix(in srgb, var(--accent) 14%, transparent);border-radius:50%}.statusMetricCard>div span{color:var(--muted);font-weight:750}.statusMetricCard>b{font-size:31px;line-height:1}.statusMetricCard footer{gap:8px;display:grid;position:relative}.statusMetricCard footer span{color:var(--muted);font-size:11px}.statusMetricCard footer:after{content:"";background:color-mix(in srgb, var(--muted) 12%, transparent);border-radius:999px;grid-row:2;height:5px}.statusMetricCard footer em{z-index:1;inset-inline-start:0;background:var(--accent);border-radius:999px;max-width:100%;height:5px;position:absolute;bottom:0}.analyticsChartsGrid{grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;min-width:0;display:grid}.chartPanel{align-content:start;display:grid}.horizontalBars{gap:14px;display:grid}.barRow{grid-template-columns:minmax(105px,auto) minmax(90px,1fr) 42px;align-items:center;gap:10px;display:grid}.barRow>span{color:var(--muted);font-size:12px}.barRow>div,.priorityBar>div{background:color-mix(in srgb, var(--muted) 12%, transparent);border-radius:999px;height:9px;overflow:hidden}.barRow>div i,.priorityBar>div i{border-radius:inherit;min-width:3px;height:100%;display:block}.barRow>b{text-align:left;font-size:13px}.donutChartWrap{grid-template-columns:minmax(180px,.85fr) minmax(160px,1fr);align-items:center;gap:16px;min-height:245px;display:grid}.donutGraphic{width:min(220px,100%);margin:auto;position:relative}.donutGraphic svg{width:100%;display:block;transform:rotate(-90deg)}.donutTrack,.donutSegment{fill:none;stroke-width:18px}.donutTrack{stroke:color-mix(in srgb, var(--muted) 10%, transparent)}.donutSegment{stroke-linecap:butt}.donutGraphic>div{text-align:center;place-content:center;display:grid;position:absolute;inset:0}.donutGraphic b{font-size:30px;line-height:1.15}.donutGraphic span{color:var(--muted);font-size:11px}.chartLegend{gap:9px;display:grid}.chartLegend span{color:var(--muted);grid-template-columns:9px 1fr auto;align-items:center;gap:8px;font-size:12px;display:grid}.chartLegend i{border-radius:50%;width:9px;height:9px}.chartLegend b{color:var(--text);font-size:12px}.radarChartWrap{grid-template-columns:minmax(210px,.9fr) minmax(165px,1fr);align-items:center;gap:14px;min-height:245px;display:grid}.radarChart{width:min(280px,100%);margin:auto;display:block;overflow:visible}.radarGrid{fill:color-mix(in srgb, var(--primary) 2%, transparent);stroke:color-mix(in srgb, var(--primary) 24%, var(--line));stroke-width:1px}.radarAxis{stroke:color-mix(in srgb, var(--muted) 20%, transparent);stroke-width:1px}.radarData{fill:color-mix(in srgb, var(--primary) 24%, transparent);stroke:var(--primary);stroke-width:2.5px}.radarPoint{stroke:var(--panel-strong);stroke-width:2px}.priorityBars{gap:18px;display:grid}.priorityBar{gap:8px;display:grid}.priorityBar header{justify-content:space-between;align-items:center;gap:12px;display:flex}.priorityBar header span{color:var(--muted);align-items:center;gap:8px;display:flex}.priorityBar header i{border-radius:50%;width:9px;height:9px}.priorityBar small{color:var(--muted);font-size:11px}@media (max-width:1350px){.dashboardSummaryGrid{grid-template-columns:repeat(3,minmax(145px,1fr))}}@media (max-width:1050px){.analyticsChartsGrid{grid-template-columns:1fr}}@media (max-width:720px){.dashboardHero{flex-direction:column;align-items:stretch}.dashboardHeroTotal{width:100%}.dashboardSummaryGrid{grid-template-columns:repeat(2,minmax(0,1fr))}.donutChartWrap,.radarChartWrap{grid-template-columns:1fr}}@media (max-width:480px){.dashboardSummaryGrid,.statusCardsGrid{grid-template-columns:1fr}.barRow{grid-template-columns:minmax(82px,auto) minmax(60px,1fr) 34px;gap:7px}.analyticsTitle{align-items:flex-start}}.aurora{display:none}.dashboard *,.dashboard :before,.dashboard :after,.authShell *,.authShell :before,.authShell :after{-webkit-backdrop-filter:none!important;backdrop-filter:none!important;transition:none!important;animation:none!important}.loaderRing{animation:.85s linear infinite spin!important}.loaderRing:after{animation:1.25s linear infinite reverse spin!important}.dashboard .uploadModal{animation:.42s cubic-bezier(.22,1,.36,1) both uploadModalIn!important}.dashboard .uploadCloud{animation:1.8s ease-in-out infinite uploadCloudPulse!important}.dashboard .uploadModalProgress span{transition:width .2s!important}.dashboard .uploadModalProgress span:after{animation:1.4s ease-in-out infinite uploadShine!important}.loginPanel:before,.statCard:before,.ticketsPanel:before,.conversation:before,.secondaryPanel:before,.primary:after{display:none}.primary:hover,.ghost:hover,.iconButton:hover,.ticketItem:hover,.statCard:hover,.departmentCard:hover,.reportCard:hover,.reportWide:hover{transform:none!important}.loadingOverlay,.successModalOverlay,.loginPanel,.sidebar,.statCard,.ticketsPanel,.conversation,.secondaryPanel,.pageLoader{-webkit-backdrop-filter:none;backdrop-filter:none}@media (prefers-reduced-motion:reduce){*,:before,:after{scroll-behavior:auto!important}.dashboard .uploadModal,.dashboard .uploadCloud,.dashboard .uploadModalProgress span:after{animation:none!important}}:root{--radius-sm:10px;--radius-md:14px;--radius-lg:20px;--surface-soft:color-mix(in srgb, var(--panel-strong) 92%, var(--primary) 8%);--surface-muted:color-mix(in srgb, var(--panel-strong) 96%, var(--muted) 4%);--shadow:0 18px 55px color-mix(in srgb, var(--primary) 10%, transparent)}body{background:radial-gradient(circle at 8% 3%, color-mix(in srgb, var(--primary) 8%, transparent), transparent 28rem), radial-gradient(circle at 92% 8%, color-mix(in srgb, var(--primary-2) 7%, transparent), transparent 26rem), var(--bg)}input,textarea,select,.selectButton{border-radius:var(--radius-sm);background:var(--panel-strong);min-height:48px}textarea{min-height:132px}.primary,.ghost,.linkBtn,.iconButton,nav button,.dangerBtn{border-radius:var(--radius-sm);min-height:44px;font-weight:750}.dashboard{background:0 0;grid-template-columns:288px minmax(0,1fr)}.sidebar{border-inline-start:1px solid var(--line);background:var(--panel-strong);width:288px;box-shadow:-8px 0 34px color-mix(in srgb, var(--text) 5%, transparent);z-index:40;border-inline-end:0;gap:18px;padding:22px 18px}.sidebarHeader{justify-content:space-between;align-items:center;gap:10px;display:flex}.sidebarHeader .brandRow{flex:1;justify-content:flex-start}.sidebarClose,.mobileMenuButton,.sidebarBackdrop{display:none}.sidebar nav{scrollbar-width:thin;gap:7px;min-height:0;padding:4px;overflow-y:auto}.sidebar nav button{min-height:48px;color:var(--muted);background:0 0;border-color:#0000;padding:11px 13px}.sidebar nav button:hover{color:var(--text);background:var(--surface-muted)}.sidebar nav .navActive{color:var(--primary);border-color:color-mix(in srgb, var(--primary) 16%, transparent);background:color-mix(in srgb, var(--primary) 10%, var(--panel-strong));box-shadow:inset -3px 0 0 var(--primary)}.logoMark{border-radius:13px}.userBox{border-radius:var(--radius-md);background:var(--surface-muted)}.workspace{max-inline-size:calc(100vw - 288px);padding:clamp(18px,2.4vw,34px)}.topbar{border:1px solid var(--line);border-radius:var(--radius-lg);background:var(--panel-strong);min-height:76px;box-shadow:0 10px 32px color-mix(in srgb, var(--text) 5%, transparent);padding:14px 16px}.topbarTitleRow,.topbarCopy{min-width:0}.topbarTitleRow{align-items:center;gap:12px;display:flex}.topbarCopy h1{margin:0 0 3px;font-size:clamp(22px,2.4vw,30px)}.topbarCopy p{margin:0;font-size:13px}.toolbar{flex:none}.secondaryPanel,.conversation,.ticketsPanel{border-radius:var(--radius-lg);background:var(--panel-strong);box-shadow:0 16px 48px color-mix(in srgb, var(--text) 6%, transparent);padding:clamp(16px,2.3vw,26px)}.sectionHead{margin-bottom:20px}.sectionHead h2{margin-bottom:5px;font-size:clamp(20px,2vw,25px)}.sectionHead p{margin:0;line-height:1.8}.compactForm{border-radius:var(--radius-md);background:var(--surface-muted);padding:clamp(15px,2vw,22px)}.fieldRow{gap:12px}.actions{flex-wrap:wrap}.actions .primary{min-width:140px}.departmentsGrid{grid-template-columns:repeat(auto-fit,minmax(235px,1fr));gap:14px}.departmentCard{border-radius:var(--radius-md);background:var(--panel-strong);min-width:0;padding:20px}.departmentCard p{min-height:52px}.cardActions{gap:8px}.cardActions>button{flex:none}.userList{gap:14px}.userRow,.adminRow{border-radius:var(--radius-md);border-color:color-mix(in srgb, var(--primary) 12%, var(--line));background:var(--panel-strong);min-width:0;box-shadow:0 7px 22px color-mix(in srgb, var(--text) 4%, transparent);padding:17px}.userRow{grid-template-columns:minmax(250px,1fr) minmax(300px,420px);align-items:start}.adminRow{grid-template-columns:minmax(240px,1fr) minmax(260px,1.2fr) auto}.entityIdentity{align-items:flex-start;gap:12px;min-width:0;display:flex}.entityIdentity>div{flex:1;min-width:0}.entityIdentity b{font-size:15px;display:block}.entityIdentity small{overflow-wrap:anywhere;line-height:1.9}.entityAvatar{color:#fff;width:46px;height:46px;box-shadow:0 8px 22px color-mix(in srgb, var(--primary) 16%, transparent);border-radius:14px;flex:none;place-items:center;font-weight:900;display:grid}.editUserButton{min-height:36px}.productPicker{border:1px solid var(--line);border-radius:var(--radius-md);background:var(--surface-muted);min-width:0}.productPickerToggle{width:100%;min-height:60px;color:var(--text);text-align:right;background:0 0;justify-content:space-between;align-items:center;gap:12px;padding:11px 14px;display:flex}.productPickerToggle span{gap:3px;display:grid}.productPickerToggle small{font-size:11px}.productPickerToggle i{width:32px;height:32px;color:var(--primary);background:color-mix(in srgb, var(--primary) 10%, transparent);border-radius:10px;place-items:center;font:800 20px/1 Arial,sans-serif;display:grid}.productPickerPanel{border-top:1px solid var(--line);gap:10px;padding:12px;display:grid}.productPickerList{gap:8px;max-height:310px;padding-inline:0 3px}.productAssign{background:var(--panel-strong);border-radius:11px}.productAssign.selected{border-color:color-mix(in srgb, var(--primary) 42%, var(--line));background:color-mix(in srgb, var(--primary) 7%, var(--panel-strong))}.productAssign span{min-width:0}.productAssign span b{overflow-wrap:anywhere}.productPickerActions{justify-content:space-between;align-items:center;gap:12px;display:flex}.productPickerActions .primary{min-height:40px;padding:9px 14px}.listEmptyState{border:1px dashed var(--line);color:var(--muted);text-align:center;border-radius:11px;padding:18px 12px}.permissionsGrid{grid-template-columns:repeat(auto-fit,minmax(180px,1fr))}.permissionCard{background:var(--panel-strong);border-radius:11px;min-width:0;min-height:48px}.permissionCard span{overflow-wrap:anywhere}.formDisclosure,.assignmentDisclosure,.filterDisclosure{min-width:0}.formDisclosure{border:1px solid var(--line);border-radius:var(--radius-md);background:var(--panel-strong)}.formDisclosure>summary,.assignmentDisclosure>summary,.filterDisclosure>summary{cursor:pointer;list-style:none}.formDisclosure>summary::-webkit-details-marker{display:none}.assignmentDisclosure>summary::-webkit-details-marker{display:none}.filterDisclosure>summary::-webkit-details-marker{display:none}.formDisclosure>summary{justify-content:space-between;align-items:center;gap:12px;min-height:64px;padding:12px 14px;display:flex}.formDisclosure>summary>span{gap:3px;display:grid}.formDisclosure>summary small{color:var(--muted)}.formDisclosure>summary i{color:var(--primary);background:color-mix(in srgb, var(--primary) 10%, transparent);border-radius:999px;padding:6px 9px;font-size:11px;font-style:normal}.disclosureContent{border-top:1px solid var(--line);gap:12px;padding:14px;display:grid}.assignmentDisclosure,.sharingDisclosure{border-radius:var(--radius-md);overflow:hidden}.assignmentDisclosure>summary,.sharingDisclosure>summary{position:relative}.assignmentDisclosure>summary:after,.sharingDisclosure>summary:after{content:"+";width:30px;height:30px;color:var(--primary);background:color-mix(in srgb, var(--primary) 10%, transparent);border-radius:9px;flex:none;place-items:center;font:800 19px/1 Arial,sans-serif;display:grid}.assignmentDisclosure[open]>summary:after,.sharingDisclosure[open]>summary:after{content:"−"}.ticketAssignmentPanel{padding:0}.ticketAssignmentPanel>.ticketAssignmentHead{padding:15px}.ticketAssignmentPanel>.assignBox{padding:0 15px 15px}.shareBox{grid-template-columns:minmax(0,1fr) auto;align-items:start}.shareBox>.primary{min-height:46px}.assignBoxHead{justify-content:space-between;align-items:center;gap:12px;min-height:58px;padding:12px 14px;display:flex}.assignBoxHead>span{gap:3px;display:grid}.assignBoxHead>i{color:var(--primary);font-size:12px;font-style:normal}.assignList{grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:8px;max-height:240px}.assignList button{overflow-wrap:anywhere;border-radius:10px;min-height:44px}.ticketUserList{grid-template-columns:repeat(auto-fit,minmax(210px,1fr));max-height:300px}.ticketUserList button{border-radius:11px}.filterDisclosure>summary{display:none}.filterDisclosure:not([open])>.filterContent{display:grid}.filterContent{gap:12px;display:grid}.ticketFilterBox{border-radius:var(--radius-md);background:var(--surface-muted);padding:15px}.ticketFilterGrid{gap:10px}.filterSummary{min-height:28px}.ticketTable{border-radius:var(--radius-md)}.ticketTableRow{min-height:74px}.ticketStatusCell{width:fit-content;color:var(--primary);background:color-mix(in srgb, var(--primary) 9%, transparent);border-radius:999px;padding:5px 9px;display:inline-flex}.ticketPagination{flex-wrap:wrap}.paginationControls{max-width:100%}.selectBackdrop{z-index:70;background:0 0;border:0;padding:0;position:fixed;inset:0}.selectMenu{z-index:80;border-radius:var(--radius-md);max-height:340px;padding:8px;box-shadow:0 24px 65px #0f0c1c33}.selectMobileHandle,.selectMenuMobileHead,.selectDoneButton{display:none}.selectMenu button,.selectMenu label{white-space:normal;overflow-wrap:anywhere;border-radius:9px;min-height:44px}.selectMenu button.selected:after{content:"✓";color:var(--primary);margin-inline-start:auto;font-weight:900}.checkMenu input{flex:none}.bubble{border-radius:16px 16px 5px}.bubble.staff{border-radius:16px 16px 16px 5px}.messages{scrollbar-width:thin}.smsTemplateCard,.smsVariableGuide{border-radius:var(--radius-md)}.variableLegend span,.variableButtons button{overflow-wrap:anywhere}@media (max-width:1180px){.userRow,.adminRow{grid-template-columns:1fr}.adminRow .cardActions{justify-content:flex-start}.dashboardSummaryGrid{grid-template-columns:repeat(3,minmax(0,1fr))}}@media (max-width:900px){html{scrollbar-gutter:auto}.dashboard{min-height:100dvh;display:block}.workspace{width:100%;max-width:100%;contain:none;max-inline-size:100vw;padding:14px}.sidebar{visibility:hidden;width:min(86vw,340px);max-width:340px;height:100dvh;padding:18px 14px;position:fixed;inset-block:0;inset-inline-start:0;transform:translate(110%);box-shadow:-18px 0 70px #08051452;transition:transform .24s!important}.sidebar.mobileOpen{visibility:visible;transform:translate(0)}.sidebarClose{border:1px solid var(--line);width:40px;height:40px;color:var(--text);background:var(--surface-muted);border-radius:11px;flex:none;place-items:center;padding:0;font-size:26px;line-height:1;display:grid}.sidebarBackdrop{z-index:35;opacity:0;visibility:hidden;pointer-events:none;background:#09071285;border:0;padding:0;display:block;position:fixed;inset:0;transition:opacity .2s,visibility .2s!important}.sidebarBackdrop.show{opacity:1;visibility:visible;pointer-events:auto}.mobileMenuButton{border:1px solid var(--line);width:44px;height:44px;color:var(--text);background:var(--surface-muted);border-radius:12px;flex:none;align-content:center;gap:5px;padding:0 11px;display:grid}.mobileMenuButton span{background:currentColor;border-radius:999px;height:2px;display:block}.topbar{border-radius:16px;min-height:68px;margin-bottom:14px;padding:10px 11px}.topbarCopy h1{font-size:19px}.topbarCopy p{display:none}.toolbar{gap:7px}.toolbar .ghost{min-width:0;padding-inline:12px}.secondaryPanel,.conversation,.ticketsPanel{border-radius:16px;min-height:0;padding:16px}.mainGrid{grid-template-columns:1fr}.filterDisclosure>summary{justify-content:space-between;align-items:center;gap:12px;min-height:58px;padding:11px 13px;display:flex}.filterDisclosure>summary>span{gap:2px;display:grid}.filterDisclosure>summary small{font-size:11px}.filterDisclosure>summary i{color:var(--primary);background:color-mix(in srgb, var(--primary) 10%, transparent);border-radius:999px;padding:6px 9px;font-size:11px;font-style:normal}.filterDisclosure:not([open])>.filterContent{display:none}.filterDisclosure[open]>summary{border-bottom:1px solid var(--line)}.filterContent{padding-top:12px}.ticketFilterBox{padding:0 12px 12px}.ticketFilterBox>summary{margin-inline:-12px;padding-inline:12px}.ticketFilterGrid{grid-template-columns:repeat(2,minmax(0,1fr))}.dashboardHero{border-radius:16px;padding:20px}.dashboardSummaryGrid{grid-template-columns:repeat(2,minmax(0,1fr))}.analyticsChartsGrid{grid-template-columns:1fr}.departmentsGrid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:640px){.workspace{padding:10px}.topbar{z-index:30;position:sticky;top:8px}.topbarTitleRow{gap:8px}.topbarCopy h1{text-overflow:ellipsis;white-space:nowrap;max-width:145px;overflow:hidden}.toolbar .ghost{font-size:12px}.sectionHead{flex-direction:column;align-items:flex-start;gap:10px}.sectionHead>span{align-self:flex-start}.fieldRow,.ticketAdminControls,.ticketFilterGrid,.permissionsGrid,.departmentsGrid,.dashboardSummaryGrid,.statusCardsGrid{grid-template-columns:1fr}.compactForm{padding:13px}.actions{flex-direction:column;align-items:stretch}.actions>button{width:100%}.userRow,.adminRow{padding:13px}.entityAvatar{border-radius:12px;width:42px;height:42px}.permissionPills{max-height:94px;padding:2px;overflow:auto}.cardActions{width:100%}.cardActions>button{flex:1;min-width:0}.productPickerActions{flex-direction:column;align-items:stretch}.productPickerActions .primary{width:100%}.assignList,.ticketUserList{grid-template-columns:1fr}.ticketAssignmentHead{flex-direction:column;align-items:flex-start}.ticketAssignmentHead>span{white-space:normal}.conversationHead{gap:12px}.conversationHead h2{overflow-wrap:anywhere;font-size:19px}.conversationHead p{overflow-wrap:anywhere;line-height:1.9}.bubble,.bubble.staff{width:94%}.replyBox .primary{width:100%}.ticketTableRow{box-shadow:0 6px 18px color-mix(in srgb, var(--text) 4%, transparent);border-radius:13px;padding:14px}.ticketTableRow>span[data-label]{align-items:flex-start}.ticketPagination{gap:12px}.paginationControls{flex-wrap:nowrap;justify-content:flex-start;padding-bottom:4px;overflow-x:auto}.paginationControls button{flex:none}.selectBackdrop{z-index:120;background:#0907128c}.selectMenu{z-index:130;background:var(--panel-strong);border-radius:20px;width:auto;max-height:min(68dvh,520px);padding:8px;position:fixed;inset:auto 10px 10px;overflow-y:auto;box-shadow:0 -18px 70px #0805144d}.selectMobileHandle{z-index:3;background:color-mix(in srgb, var(--muted) 36%, transparent);border-radius:999px;width:46px;height:5px;margin:3px auto 9px;display:block;position:sticky;top:0}.selectMenuMobileHead{z-index:4;background:var(--panel-strong);justify-content:space-between;align-items:center;gap:12px;padding:4px 4px 8px;display:flex;position:sticky;top:0}.selectMenuMobileHead button{border:1px solid var(--line);border-radius:11px;flex:0 0 36px;justify-content:center;width:36px;min-height:36px;padding:0;font-size:22px}.selectDoneButton{min-height:48px;margin-top:5px;display:flex;position:sticky;bottom:0;color:#fff!important;background:linear-gradient(135deg, var(--primary), var(--primary-2))!important;justify-content:center!important}.selectMenu button,.selectMenu label{min-height:50px;padding:12px}.select2Search{min-height:48px;top:14px}.donutChartWrap,.radarChartWrap{grid-template-columns:1fr}.chartPanel{padding:16px}.analyticsTitle{align-items:flex-start}.barRow{grid-template-columns:minmax(80px,auto) minmax(54px,1fr) 32px}.uploadTop,.uploadStats{flex-direction:column;align-items:flex-start}.uploadStats{gap:4px}.filePicker{padding:16px 12px}.smsTemplateCard,.smsVariableGuide{padding:14px}.variableButtons{grid-template-columns:repeat(2,minmax(0,1fr));display:grid}.variableButtons .ghost{white-space:normal;width:100%;min-width:0}}@media (max-width:390px){.topbarCopy h1{max-width:118px;font-size:17px}.mobileMenuButton,.iconButton{width:40px;height:40px;min-height:40px}.topbar{padding:8px}.secondaryPanel,.conversation,.ticketsPanel{padding:13px}.dashboardHero h2{font-size:22px}.summaryStat{padding:14px}}
:root{--rmdp-primary-purple:#9c27b0;--rmdp-secondary-purple:#7b1fa2;--rmdp-shadow-purple:#8e24aa;--rmdp-today-purple:#e040fb;--rmdp-hover-purple:#d500f9;--rmdp-deselect-purple:#ba68c8}.purple .rmdp-wrapper{border:1px solid var(--rmdp-secondary-purple);box-shadow:0 0 5px var(--rmdp-secondary-purple)}.purple .rmdp-panel-body li{background-color:var(--rmdp-primary-purple);box-shadow:0 0 2px var(--rmdp-secondary-purple)}.purple .rmdp-week-day{color:var(--rmdp-primary-purple)}.purple .rmdp-day.rmdp-deactive{color:var(--rmdp-secondary-purple)}.purple .rmdp-range{background-color:var(--rmdp-primary-purple);box-shadow:0 0 3px var(--rmdp-shadow-purple)}.purple .rmdp-arrow{border:solid var(--rmdp-primary-purple);border-width:0 2px 2px 0}.purple .rmdp-arrow-container:hover{background-color:var(--rmdp-primary-purple);box-shadow:0 0 3px var(--rmdp-secondary-purple)}.purple .rmdp-panel-body::-webkit-scrollbar-thumb{background:var(--rmdp-primary-purple)}.purple .rmdp-day.rmdp-today span{background-color:var(--rmdp-today-purple)}.purple .rmdp-rtl .rmdp-panel{border-left:unset;border-right:1px solid var(--rmdp-secondary-purple)}.purple .rmdp-day.rmdp-selected span:not(.highlight){background-color:var(--rmdp-primary-purple);box-shadow:0 0 3px var(--rmdp-shadow-purple)}.purple .rmdp-day:not(.rmdp-day-hidden) span:hover{background-color:var(--rmdp-hover-purple)!important}.purple .b-deselect{color:var(--rmdp-deselect-purple);background-color:#fff}.purple .rmdp-action-button{color:var(--rmdp-primary-purple)}.purple .rmdp-button:not(.rmdp-action-button){background-color:var(--rmdp-primary-purple)}.purple .rmdp-button:not(.rmdp-action-button):hover{background-color:var(--rmdp-deselect-purple)}